Privacy Policy | Tandemly

1. Introduction

Tandemly ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy describes how we collect, use, store, and protect the personal data of individuals who visit our website or engage with our services.

This policy applies to data collected through our website at tandemly.biz and through direct correspondence related to our family communication workshops, facilitation sessions, and shared plan documentation services. For questions about this policy, contact us at [email protected].

2. Data Controller

The data controller responsible for your personal information is:

Tandemly
150/3 Thepprasit Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand
Email: [email protected]
Phone: +66 38 723 164

3. What Personal Data We Collect

We collect personal data in the following ways:

Contact form submissions: name, email address, telephone number (optional), and any message content you provide.
Direct correspondence: email or telephone enquiries about our services.
Session engagement: for families who proceed with a service, we may hold notes relating to scheduling, session structure, and document review communications. We do not retain session content.
Website analytics: technical data such as IP address, browser type, and page visit data, collected via cookies if you have consented.

4. Legal Basis for Processing

We process personal data on the following legal grounds:

Consent: for email communications and analytics cookies, where you have explicitly agreed.
Contractual necessity: where data is required to deliver the service you have requested.
Legitimate interests: to respond to general enquiries and maintain basic business records.

5. How We Use Personal Data

Personal data collected through our website and communications is used to:

Respond to enquiries about our services
Schedule and administer workshops, facilitation sessions, and documentation work
Send service-related communications (confirmations, reminders, follow-ups)
Improve our website based on aggregated, anonymised analytics

We do not use personal data for automated decision-making. We do not engage in unsolicited marketing.

6. Data Retention

Enquiry and correspondence data is retained for up to 24 months from the date of last contact. Service-related administrative records (scheduling, invoicing) are retained for up to 7 years in line with general business record-keeping practice in Thailand. Analytics data is retained in aggregated form only.

7. Data Sharing

We do not sell personal data to third parties. Data may be shared with:

Service providers: website hosting, email, and cloud storage services operating under data processing agreements.
Legal requirements: where disclosure is required by Thai law or a competent authority.

Any third-party tools used (such as analytics services) are configured to collect only anonymised or pseudonymised data where possible.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include encrypted transmission (HTTPS), access controls, and regular reviews of our data handling practices. In the event of a data breach that is likely to affect your rights, we will notify you and any relevant supervisory authority without undue delay.

9. Cookies

Our website uses cookies to maintain basic functionality and, where you have consented, to collect anonymised analytics data. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Your Rights

You have the following rights regarding your personal data:

Right to access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request that we delete your personal data where there is no longer a lawful basis for holding it.
Right to restrict processing: ask us to limit how we use your data in certain circumstances.
Right to data portability: receive your data in a structured, machine-readable format where technically feasible.
Right to object: object to processing based on legitimate interests.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Applicable Law and Supervisory Authority

Tandemly operates in Thailand and handles personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you believe your data has been handled improperly, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will note the updated date at the top of this page. We recommend reviewing this policy periodically.

15. Contact

For any privacy-related questions or requests, contact us at:

Email: [email protected]
Post: Tandemly, 150/3 Thepprasit Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand